If you are a new client or it has been more than a year since you've seen Kat, please see the "new clients" tab and contact Kat so that we can get you set up for a consultation. If you are a returning client and don't know what to book next, please see the "returning clients" tab for a list of services, or contact Kat for the appropriate treatment. It is always best to book your next 1-2 treatments at the end of your facial appointment to avoid any confusion.

Please arrive a few minutes early, and with a bare face. If you are coming from work and cannot remove your eye makeup, let us know and a cleanser will be provided for you, but please note: this will cut into your appointment time. Please bring a detailed list or photos of products you are currently using at home, or bring them with you. Also, try not to purchase any new skincare products before your first appointment as Kat will definitely be recommending a curated home-care regimen for you.

The space inside Kat's studio is limited, and to uphold the safest environment possible, we kindly request only those receiving services be present in the service room. If you are not receiving a service, you are welcome to relax in the Airbronze Sunless Studio's waiting area, so long as you are respectful to other clients and staff members.

If you are under 18, you may have a guardian accompany you.

Absolutely! You are always welcome to text or email Kat to put a product back for you. Depending on the brand, some products are easily accessible at the Airbronze front desk/check out area.

You have the option to order directly through Kat, which will be shipped directly from Kat Eyes Studio, OR you can shop through the skincare company's link, which will ship directly from their facility. You are still supporting Kat Eyes if you shop through a company's affiliated link, so please don't fret! Kat wanted you to be able to shop all products through the company's link, even if she doesn't carry them on hand in clinic. For example, Kat does not carry all of Glymed+ and SkinBetter products, so using her affiliated links still allows you access to purchase these through an Esthetician license.

At this time, we do not offer returns or exchanges on any products. Once it leaves our studio, it cannot be returned. If you have a defective or damaged product from shipping, please bring it in clinic so that we can exchange it with the company. If you are virtual, please email us at Kateyesesthetics@gmail.com with photos or videos of the damaged merchandise.

Please keep in mind, for in-stock products, we're currently asking for 5 business days for shipping. If the product is out of stock, we will contact you immediately and ship it out as soon as we receive it! <3

If you are seeking a virtual consultation, please contact Kat at Kateyesesthetics@gmail.com and we will try and work something out for you!

You will not be able to book your next appointment until the balance is paid. If the fee is not paid within 7 days, your account will be flagged in our system, and we reserve the right to not offer future services to you.

We charge flat-rate shipping for all delivery purchases. For easy checkout, shipping costs are already calculated in your cart.

At this time, we do not ship internationally.

Please check your tracking link & contact UPS immediately. You may have to file a claim with them. Unfortunately, once a package leaves our studio, there's not much we can do. We will do our best to work with you and UPS to ensure you get your skincare goodies!